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Returns & Exchanges

30 Day Return Policy

Thank you for shopping at mazuactive.com.

If you're not entirely satisfied with your purchase, we're here to help.

You have 30 calendar days to initiate a return from the date order was delivered. Returns shipped outside of 30 calendar days can be returned for STORE CREDIT ONLY. Refunds & store credit will be issued in full for eligible items excluding shipping cost.

Item must be unused, with tags, and in the same condition it was received in.

Customer is responsible for return shipment. To return, please include your packing slip from your order along with your return item(s) to the following address:

Mazu Active 
525 7th Ave 
#1802 
New York NY 10018

Returns processing takes 5-10 business days to complete, at which point your refund or store credit will be issued to your original point of sale.

You will be sent a confirmation email including refund details. You will receive the credit in accordance with the policies set by your point of sale. 

Exchanges

To ensure availability of inventory, exchanges will be treated as returns. Customer will be refunded for any eligible items received back at return address listed above. If you would like to exchange for a different item or size, you may reorder at any time.

Exchanges can be returned for STORE CREDIT ONLY.

Exchanges dependent upon availability. Customer is responsible for any exchange shipment. All exchanges are final sale.

Store Credit

If you opt to return items for store credit, you will be emailed a gift certificate code upon receipt of your returned items. 

You may redeem gift certificate at any time by submitting this code in the "discount code" box upon checkout.